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Patients – we have some exciting ideas to share with you!

In the uncertain and unprecedented times of COVID-19 that create the need for strict social distancing, we see that implementation of telerehabilitation services is an ideal model to support ongoing therapy needs.

We want to assure our clients that our telerehabilitation services are in line with the Physiotherapy Association of BC guidelines and the Canadian Association of Occupational Therapists BC, and that we are staying up to date on developments and recommendations made by BC’s Chief Medical Officer, the Public Health Agency of Canada, and the World Health Organization during the COVID-19 crisis.

Expert Physio will now be offering telerehabilitation services as of March 24, 2020.

The use of telerehabilitation ensures that clients are able to maintain or progress in their treatment plan while unable to get hands-on treatment from their therapist. We strongly believe these services will be of value to our patients.


Here is what a telerehabilitation treatment will look like.


We will begin with a conversation to discuss your symptoms, your medical history, and identify how the injury is affecting your life and activities. Our highly-trained therapists will then be able to move forward with your individualized assessment.


Visual observation, range of motion, movement analysis, selected special tests not requiring hands-on contact and various other measurements

Client Education/Consultation: 

Discussion & collaboration using various online resources (i.e. anatomy diagrams, bracing advice, sleep education, pain management, etc.) to better help you understand your injury and treatment plan

Home Exercise Programming: 

Demonstration of exercises and delivery of feedback, corrections & progressions of individualized exercises

Referral recommendations:

Physician, specialist and/or imaging referral recommendations, when necessary, based on your unique case

Splinting, bracing and/or immobilization advice

Treatment planning:

Discussion of whether further telerehabilitation sessions would be of benefit to you, as well as general guidelines on prognosis for recovery and return to activity


Assess & Treat/Consult – Video Based (or phone if preferred)

Includes initial history, assessment as well as client education/ consultation, home exercise programming, recommendations and treatment planning

30 minute


Follow-Up Treatment – Video Based(or phone if preferred)

Ongoing treatment including client education/consultation, home program progressions and recommendations

30 minute


ICBC Consultation and Treatment


30 minutes

ICBC pays

Worksafe Consultation and Treatment


30 minutes

WSBC pays


Watch the video from PhysiApp, our telerehabilitation platform, so that you will be able to prepare yourself for a video-based session, should you choose to book that service. 

Feel free to contact Expert Physio with questions.  Our Office Coordinator will be answering phone calls each day. Please call 604-294-3376 or 604-294-3911.

We will provide updates regarding when our regular business hours and treatment services will resume, as well as any changes to our telerehabilitation services.

We look forward to exploring this exciting new venture with you!