What information do we collect?

We only collect information when you fill out a form on our website(s). Any data we request that is not required will be specified as voluntary or optional. When requesting a reply back on our site, as appropriate, you may be asked to enter your name, e-mail address, and phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • to process appointment requests
  • to send periodic emails

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the product or service requested by you.

The email address you provide for order processing may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc.

Do we use cookies?

We collect anonymous data when you visit most pages on the Expert Physio website through the use of cookies. A cookie is a string of information that is sent by a website and safely stored in your computer’s memory. We may employ cookie technology to help you move more efficiently through our website. We may also employ cookie technology to estimate our total audience size and traffic and to help us improve the overall visitor website experience. You can turn off the ability to receive any of these cookies by adjusting the browser on your computer, but please note that by doing so you may materially affect the functionality of our website and the information you can access through it. If you wish to find out more about cookies, or how to refuse cookies, please visit the Interactive Advertising Bureau’s website at www.allaboutcookies.org. Your visit may automatically provide us with data that is not linked to your personal information, such as your IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring website addresses. Some parts of the Expert Physio website may use embedded pixel or javascript technologies to facilitate your use of the website and to track general traffic. We use anonymous data to obtain general statistics regarding the overall use of the Expert Physio website and its specific webpage and to evaluate how our visitors use and navigate our website on an aggregate basis. We do not link your anonymous data with personal data. We also use AdWords remarketing to market our sites across the web. We place a cookie on a browser, and then a 3rd party (Google) reads these cookies and may serve an ad on a 3rd party site. You may opt-out of this ad serving on Google’s opt out page. If you are concerned about 3rd party cookies served by networks, you should also visit the Network Advertising Initiative opt-out page http://www.networkadvertising.org/choices.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided

Tracking

We use Google Analytics, Remarketing with Google Analytics, Google AdWords Conversion tracker, Facebook audiences, and other third-party services that place cookies on a browser across the website. These cookies help us increase our website’s effectiveness for our visitors. To opt-out of Google tracking, please visit this page http://www.google.com/policies/technologies/ads/.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process online bookings and to send information, updates and reminders pertaining to online bookings.
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM we agree to the following:

  • NOT use false, or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business or site headquarters
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honour opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Links to other non-Expert Physio websites

At times we may make content or services from other websites including our affiliated or co-branded websites available to you from links located on this site. These other websites are not subject to this privacy policy. We recommend that you review the privacy policy at each such website to determine how that site protects your privacy.

Your consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 2, 2022.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

6501 Sprott Street Suite 1
Burnaby, BC V5B 3B8
info@expertphysio.ca

Privacy Policy Customer Pledge

We pledge to you, our website visitor, that we have made a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives:

  • Federal Trade Commission Fair
  • Privacy Alliance
  • Controlling the Assault of Non-Solicited Pornography and Marketing Act